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Refund Policy

 

Return & Replace & Repair policy:

Thanks for visting GO2OBD and page of Refund Policy.We always try to keep the defective rate as lowest as we can by our quality control system(from purchase, test and delivery). We can not ensure that all products are 100% satifed with all customers. Unless otherwise notified, we offer 12 month & 16 months quality guarantee for all products sold in GO2OBD(Please find details of warranty in page WARRANTY). Customers can request replacement or return within 12 days after the item be received.

 

Return Policy:
1) Non-working products: We support full sum return (cost plus shipping cost) to you if you receive non-working products.Please contact our service man as soon as you find problem,they will help you to resolve problem.
2) Mis-ordered products: If you ordered wrong products or you find it is not what you need ( not quality problem), our return policy is applied for you too. We will return you the cost of products but not shipping cost. Please be ware of that.
3) Artificial damaged products: Return policy will NOT be applied to the products which artificially damaged by clients.

 

Replacement Policy:
1) Non-working products: If you receive non-working products and want to replace it with a new one, we will deliver new one to you after receiving tracking number of return item from you.
2) Mis-ordered products: If you ordered wrong products and want to replace a new one, please kindly pay postage and balance to us, we will deliver the correct product to you after receiving tracking number of return item from you.
3) Artificial damaged products: Replacement policy will NOT be applied to the products which artificially damaged by clients.

 

Repair Policy:
We will provide free repair service If products is down in garanty time. Artifically damaged product is not suitable to repair policy.

 

Note:
Please contact our service man before you want to return product to us. They will guide you how to make it fast & cheap.
Please use EMS or ordinary airmail ( with tracking number ) of your post office to return products. DO NOT use DHL, UPS, Fedex because we can not get your return item from them.

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